How refunds are handled.
This service is designed to help you reach a clear decision.
Not to provide ongoing support.
Not to extend the process.
Because of that, the refund policy is simple.
It is based on outcome, not usage.
When a refund applies.
A refund will be provided if:
- you complete the full process
- and you do not reach a clear decision
- and you do not have a defined next step
If those conditions are met, you will not be charged.
Why this approach is used.
The value of the service is in reaching a decision.
Not in accessing materials.
Not in time spent.
If the outcome is not achieved, there is no reason for you to pay.
What is expected from you.
To make this fair and workable, you are expected to:
- complete the process in full
- engage with each step honestly
- follow the structure provided
If the process is not completed, the outcome cannot be assessed.
When a refund does not apply.
A refund will not be provided where:
- the process is not completed
- the decision is reached, but later questioned or reconsidered
- the outcome is achieved, but the result is not what you had hoped for
The aim is not to guarantee a specific result.
It is to help you reach a decision you can stand behind.
Timing of refund requests.
If you believe you are eligible for a refund, you should contact within:
7 working days of completing the process
This keeps the outcome clear and recent.
How to request a refund.
You can request a refund by contacting:
Please include:
- confirmation that you completed the process
- a brief note explaining that a decision was not reached
No detailed justification is required.
How refunds are issued.
If approved, refunds will be processed to the original payment method.
Please allow:
- a few working days for processing
- additional time depending on your bank or provider
A note on decision stability.
It is normal for some doubt to arise after making a decision.
This does not mean the decision was not reached.
A refund is based on whether a clear decision was made during the process.
Not on how you feel about it later.
A note on responsibility.
This service provides structure.
It does not make decisions for you.
You remain responsible for:
- your decision
- your actions
- your outcomes.